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First, I had her read Stephanie's note so she realized it is special, not from a generic store. She absolutely loves it. Stephanie's story behind it gives her both a connection and a reason to look forward. --- Dale

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Returns or Exchanges

Nothing more makes me happier than a satisfied customer.  However, I understand that you may not like your purchase for whatever reason so will accept returns or exhanges which are in original and resalable condition.  I only ask that as an independent merchant that items be returned or exchanged in a timely manner.  if you need to resize a necklace for example, please contact me at stephaniep@serenityisforever.com.

Please note the following restrictions and guildelnes on returns and exchanges:  

  • Customized or personalized items are not returnable or exhangeable. No exceptions.
  • I will accept PROMPT returns or exchanges of all other items ONLY if they are returned intact, in resalable condition within 15 business days of your receiving the item.
  • Due to international customs nightmares, I cannot accept international returns or exchanges. 
  • Original sale price will be credited. Shipping costs are not refunded however there is no charge for shipping on exchanges.
  • Returns must be in adequate packaging to guard against damage.
  • Please note that I will NOT accept returns shipped in regular letter envelopes, as they always arrive damaged and unable to be resold.  Use a padded envelope or box.   No exceptions.
  • All returns or exchanges must have a return authorization.   Packages sent without a return authorization will be returned to sender.
  • Please contact me for  return authorization, shipping address and shipping instructions further instructions.Please contact me at stephaniep@serenityisforever.com.